When you are dealing with the loss of a loved one, we know the last thing on your mind is talking to your bank. Our team is here to make this process as simple as possible. In this article, we will highlight some of the steps for navigating the settlement process for a loved one. We will also provide as much clarity as possible around timelines and documentation.

Key Takeaways:

• If you have lost a loved one and need help settling their accounts at Amplify, our team is here to help you navigate this difficult time.
• For one-on-one service, schedule a virtual appointment or visit your nearest branch.
• We may request additional documentation to authorize changes to these accounts, such as a death certificate or probate documentation.
• This request  typically takes up to two business days to process, though documentation requirements can impact this timeline.

Who do I contact about the death of a loved one?

If you need to speak to an Amplify representative about the loss of a loved one, we recommend scheduling an appointment with a virtual banker or visiting the nearest Amplify branch. We know this is a difficult time, and we want to provide you with direct support throughout this process. You can also contact our team by chat or phone at (512) 836-5901 or (800) 237-5087 during normal business hours.

What documents will I need to provide?

There is no one-size-fits-all list of documents when settling the accounts of a loved one. Our requests may vary depending on your specific relationship with the deceased or the status of the estate. 

Documents we may ask for could include:

• Personal identification.
• The death certificate of your loved one.
• Probate documentation.

What we can promise is that we will work quickly to identify which documents are required and provide you with direct support throughout this process.

How long will it take to settle an account?

Once our team is notified of the loss of a loved one, we will review the account information, determine who can settle their affairs, and create a list of the necessary documentation. 

While we try to process each request within two business days , this timeline is dependent on what documentation is ultimately needed to complete this request. We recommend you contact our team as early as possible to ensure that you have the necessary items to access the appropriate accounts.

How do I make decisions about the estate?

Unfortunately, Amplify cannot provide legal guidance or estate planning advice to our members. We recommend you consult with legal professionals about specific situations or questions.

Can I establish an estate account at Amplify? 

Yes. Amplify can establish a bank account for the estate of your loved one. To initiate this process, we will need the following items:

• Death certificate.
• Proof of EIN for the estate.
• Letters of Testamentary or Letters of Independent Administration naming an executor or administrator of the estate.

Because this can be a complicated process, we recommend scheduling an appointment with a virtual banker or visiting the nearest Amplify branch.