Matthew Monagle
mmonagle@goamplify.com

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Updated January 17th, 2020 by Matthew Monagle

Begin Your Amplify Career Today

No matter where you are in your career, your employer should always be a source of comfort, not of stress. That's why we work so hard to identify and recruit dynamic teammates. In this section, we'll discuss the benefits of beginning an Amplify career. We'll also walk you through some of the unique programs we offer members of the Austin community. ...

1 min reading time
Updated October 19th, 2020 by Matthew Monagle

Amplify's Coronavirus Response

In this section, we’ll address the changes we’ve undergone to ensure the health of our team amid COVID-19, our options for complete remote service, and the multiple ways we are prepared to handle financial uncertainty. KEY TAKEAWAYS: Amplify Credit Union, like other financial institutions, has been deemed "critical infrastructure" by the Department ...

7 min reading time
Updated February 10th, 2020 by Matthew Monagle

Become a Member at Amplify Credit Union

Like most Americans, you may be under the impression that it is difficult to become a member of your local credit union. While there are credit union eligibility factors you must meet before you can open a checking or savings account, these requirements are not designed to keep people out. Instead, they ensure that our members have a long-term finan...

1 min reading time
Updated February 4th, 2020 by Matthew Monagle

Using Amplify's BillPay Feature

Tired of making worrying about due dates for your monthly bills? With Amplify's BillPay feature, you can select and schedule frequent payments for automatic delivery. In this section, we'll provide an overview of this feature. We'll also show you how to set up recurring payments from any payment screen. Key Takeaways: BillPay is a free service for a...

1 min reading time
Updated June 30th, 2020 by Matthew Monagle

Transferring Money Between Financial Institutions

Many of our members keep their primary checking and savings accounts with Amplify Credit Union. Still, even these members sometimes need to transfer money to or from a different account. In this section, we will explain how you can add an external account to your online banking setup.  We will then show how you can quickly transfer funds between Amp...

2 min reading time
Updated August 13th, 2020 by Matthew Monagle

Ordering Checks, Cashier's Checks, or Replacement Checks

We may live in a digital world, but not everything can be done from your phone. For those in need of personal checks or business checks, Amplify makes it easier than ever to order checks online and off. In this section, we'll review the step needed to order your first, second, or hundredth bundle of checks. KEY TAKEAWAYS: New members can order check...

1 min reading time
Updated September 30th, 2020 by Matthew Monagle

Enrolling in Amplify Online Banking

Not everyone wants to visit their local branch to access their money. That's why we offer our members a complete Amplify online banking experience. Thanks to our online and mobile platforms, our members can deposit their checks, set up automatic payments, and transfer money, all without missing a beat in their day. In this section, we'll discuss how...

2 min reading time
Updated February 7th, 2020 by Matthew Monagle

Getting a New Debit Card

For many of our members, their Amplify Credit Union debit card is their primary form of payment. This payment option is why we emphasize fast and secure debit card issuance as part of our membership. In this section, we'll explain how to have an Amplify debit card automatically issued at any branch location and why you needn't worry about your card ...

1 min reading time
Updated August 6th, 2020 by Matthew Monagle

Researching Products and Services

Does your relationship with Amplify begin and end with a savings account? Then you’re not taking full advantage of the many products and services our credit union has to offer. In this section, we offer a complete rundown of the various financial tools Amplify offers its members. We’ll also link you to the direct pages on the Amplify website, making...

4 min reading time
Updated November 9th, 2020 by Matthew Monagle

Accessing Paperless Statements

One of the many benefits of Online Banking at Amplify Credit Union is our paperless statements feature. Members who switch to paperless can sign up for our free paperless statements and reduce the clutter in their mailboxes. In this section, we explain how to sign up for paperless statements. We will also discuss the many benefits this feature has t...

3 min reading time
Updated September 15th, 2020 by Matthew Monagle

Setting a Travel Notification

To protect your accounts from fraudulent activity, Amplify Credit Union monitors your transaction activity to identify uncharacteristic purchases. Our commitment to fraud detection is why we encourage our members to set a travel alert online if they plan to use their Amplify card(s) outside of the primary market. In this section, we'll explain how t...

1 min reading time
Updated September 25th, 2020 by Matthew Monagle

Changing Your Debit Card PIN

Members that use their Amplify Credit Union debit card frequently should choose a secure passcode for their card. Taking the time to learn how to change your debit card PIN can increase the security of your account and help avoid fraud. In this section, we will discuss how our members can change their PIN at an Amplify Credit Union branch or with th...

1 min reading time
Updated June 30th, 2020 by Matthew Monagle

Transferring Money Between Accounts

Thanks to our online banking portal, it is now easier than ever to transfer money between your existing Amplify accounts. In this section, we will discuss how to set up a one-time transfer or recurring transfer in online banking. We will also explain how to cancel a recurring transfer in the online banking activity center. Key Takeaways: You can tra...

1 min reading time
Updated June 30th, 2020 by Matthew Monagle

Transferring Money Between Members

Need to transfer money to a member at Amplify Credit Union? With our "Member to Member" feature, you can quickly and securely complete these transactions within online banking. In this section, we walk you through the steps needed to link your Amplify account to that of another member.  How Do I Transfer Money To Another Amplify Member? Thanks to ou...

1 min reading time
Updated January 16th, 2020 by Matthew Monagle

Amplify Credit Union Interest Rates

As a consumer, there are many times when it may make sense to shop interest rates. That's why we make it easier than ever to compare Amplify Credit Union's current interest rates to those of other financial institutions. In this section, we'll point you towards our dedicated "Rates" website, explain our use of annual percentage yield, and offer a fe...

1 min reading time
Updated February 4th, 2020 by Matthew Monagle

Using Your Debit Card Internationally

Thinking about traveling the world sometime soon? Your Amplify Credit Union debit card is the perfect way to conduct business abroad. In this section, we'll discuss a few things to keep in mind before using your debit card internationally. This includes the international exchange rate, our foreign currency transaction fee, and our ATM reimbursement ...

1 min reading time
Updated February 7th, 2020 by Matthew Monagle

Disputing Transactions and Fraud Claims

If you feel that someone is trying to take advantage of your cards or accounts, don't worry: Amplify has your back. Our customer service team is standing by to help you challenge fraudulent activity and disputable transactions. In this section, we'll explain the difference between fraud and disputes. We'll also share how to contact Amplify Credit Un...

2 min reading time
Updated January 15th, 2020 by Matthew Monagle

Providing Proof of Auto Insurance

The weeks after buying a new or used car often involve a barrage of paperwork, including registration, insurance, and financing. If you hold your auto loan through Amplify Credit Union, it's essential to make sure that you also meet the proof of auto insurance requirements laid out in your terms and conditions. In this section, we'll review Amplify'...

1 min reading time
Updated February 4th, 2020 by Matthew Monagle

Connecting Your Account to Apple Pay

If you are an Apple user, you may already know how convenient it is to manage your money with Apple Pay. Apple Pay allows you to transfer money to friends, make secure purchases, and purchase new apps or subscriptions directly on your phone. You can even use Apple Pay in stores using Touch ID or Face ID. Unlike some payment platforms, however, Apple...

1 min reading time
Updated September 15th, 2020 by Matthew Monagle

Overdraft Protection and Privilege Pay

Worried you might overdraw your checking account? With Amplify Credit Union's Overdraft Protection and Privilege Pay programs, you will never need to worry about having a transaction denied due to non-sufficient funds. In this section, we'll explain how both Overdraft Protection and Privilege Pay work for Amplify members and how to update your enrol...

2 min reading time
Updated September 15th, 2020 by Matthew Monagle

Finding Your Tax Statements

Nothing can be more frustrating than chasing down the previous year's documents during tax season. That's why Amplify Credit Union makes it easy for you to access your tax statements both online and off. In this section, we'll explain when you can expect to receive your tax statements from Amplify and where to go in online banking to find them.  Key...

1 min reading time
Updated February 4th, 2020 by Matthew Monagle

Setting Up Direct Deposit

When it comes to receiving payments, nothing beats a direct deposit. Setting up a direct deposit between your employer and your Amplify Credit Union accounts can be the perfect way to receive paychecks quickly and safely. In this section, we'll answer some of the big questions for those looking to make the switch with their employers. Key Takeaways:...

1 min reading time
Updated September 15th, 2020 by Matthew Monagle

Increasing Your Debit Card Limit

To ensure the safety of our members' money, Amplify Credit Union places a limit on the number of transactions a debit card user can complete in any 24 hours. In this section, we'll identify the debit card transaction limit and outline the steps to temporarily raise your daily debit card limit. KEY TAKEAWAYS If you need to increase your daily debit c...

0 min reading time
Updated September 15th, 2020 by Matthew Monagle

Making Your Next Loan Payment

Thanks to our full suite of loan products and competitive interest rates, more people are turning to Amplify Credit Union for loans than ever before. As a result, we've also made it easier than ever to set up a one-time or recurring loan payment using our online banking portal. In this section, we'll explain how to set up your payments in online ban...

2 min reading time
Updated February 11th, 2020 by Matthew Monagle

Amplify Routing Numbers, ABA Numbers, and Account Numbers

When was the last time you wrote someone a check? As digital banking technology has advanced, transmitting payment online - not offline - has become the industry standard. However, just because you no longer write a physical check does not mean the information contained on the check has changed. In this section, we'll explain how to locate your rout...

2 min reading time
Updated January 31st, 2020 by Matthew Monagle

Enabling Apple Watch in Online Banking

In July 2019, we made a big announcement: our Amplify Credit Union app would now be supported on Apple Watch. With this new integration, Amplify members would be able to view their bank accounts and transaction history directly from their wrist. In this section, we'll review the steps needed to enable online banking on your wearable device. How Do I...

1 min reading time
Updated September 15th, 2020 by Matthew Monagle

Closing Your Amplify Account

Once you're part of the Amplify Credit Union family, you're a member for life. With competitive rates and a full suite of digital-first financial services, you may want to think twice before you close an Amplify account. In this section, we'll explain how you can make the most of your Amplify membership anywhere in the world. KEY TAKEAWAYS: Even if ...

1 min reading time
Updated September 9th, 2020 by Matthew Monagle

Amplify Credit Union Branches and ATMs

Whether you need to deposit a check or withdraw funds from your checking or savings account, Amplify offers a variety of in-person options to transact your business offline. In this section, we'll point out the various Amplify locations and discuss how Amplify's participation in the CO-OP Shared Network can make life easier for you in Texas and arou...

1 min reading time
Updated February 7th, 2020 by Matthew Monagle

Setting Up Touch ID, Face ID, and Passcodes

Want to add an extra layer of security to your mobile banking experience? With the Amplify Mobile app, you can add Touch ID, Face ID, or a passcode lock to your login process on supported devices. This added security will make it harder for anyone else to access Online Banking on your phone or tablet while also speeding up your login process. In thi...

2 min reading time
Updated September 15th, 2020 by Matthew Monagle

Completing a Wire Transfer

A wire transfer is the direct movement of funds between credit unions and other financial institutions. Upon receipt, funds are typically made available immediately. Members may initiate a wire transfer in a branch by visiting one of our 6 locations or via remote channels. In this section, we will discuss how to initiate and / or receive a wire tran...

1 min reading time
Updated September 15th, 2020 by Matthew Monagle

Updating Your Member Contact Information

Here at Amplify Credit Union, we work hard to provide you with product and service updates when you need them the most. That means giving you control over how we communicate with you, but it also means ensuring that we have your most up-to-date contact information on file at all times. In this section, we’ll explain how to update your contact inform...

1 min reading time
Updated September 1st, 2020 by Matthew Monagle

Submitting a Mobile Check Deposit

One of the most significant benefits of online banking at Amplify Credit Union is our mobile check deposit feature. Mobile check deposits have become the industry standard. Between work and family schedules, it can be challenging to find time to make it to an Amplify branch location. Nobody should have to delay their busy schedule just to add money ...

2 min reading time
Updated September 25th, 2020 by Matthew Monagle

How to Set Up Alerts in Online Banking

Amplify Alerts offer our members a wide variety of options designed to keep them informed on their account activity. Members can set General Alerts pertaining to credits, debits, insufficient funds, and other transactions across all of their accounts. In this section, we will explore how to add and customize alerts in online banking. How to Set Up a...

1 min reading time
Updated September 30th, 2020 by Matthew Monagle

Reporting a Lost Debit Card or Credit Card

Your debit and credit cards are two of the most important keys to your financial security. Keeping them safe - and quickly reporting them as missing to your financial institution if you fear they've been lost or stolen - will help you avoid unauthorized charges to your bank accounts. In this section, we'll provide you with the contact information fo...

1 min reading time
Updated September 9th, 2020 by Matthew Monagle

Contacting Member Support and Customer Service

With a dedicated contact center and friendly on-site staff, we are prepared to go the extra mile to help address your questions or concerns. In this section, we'll explore how to contact Amplify Credit Union's member support team online, in person, or over the phone. Key Takeaways: For general questions, call (512) 836-5901 or toll-free at (800) 237...

1 min reading time
Updated February 4th, 2020 by Matthew Monagle

Recovering Your Password and Login ID

We take the security of your account very seriously here at Amplify Credit Union. That's why we've created separate procedures for you to recover both your Login ID and your password. In this section, we'll explain how you can regain access to your account by recovering your password and Login ID. Key Takeaways:  You can reset your password by using...

1 min reading time
Updated April 9th, 2020 by Matthew Monagle

Applying For Skip-a-Pay

At Amplify Credit Union, we believe that one bad month should never be the cause of financial hardship. That's why, once a year, we allow our members to skip a payment on an existing personal loan. In this section, we will explain how our Skip-a-Pay feature works and show you how to apply. KEY TAKEAWAYS:  Amplify's Skip-a-Pay feature may allow you t...

1 min reading time
Updated September 10th, 2020 by Matthew Monagle

Enrolling In Phone Banking

Phone banking can be a helpful alternative for members who prefer a guided, auditory experience to online or mobile banking. Our bank-by-phone system allows you to access your account information and initiate transfers between Amplify accounts, all with a few taps of your keypad. In this section, we explain how to access our phone banking system as ...

1 min reading time
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