ⓘ Amplify's Coronavirus Response

Accessing Paperless Statements

Tired of all the mail? Paperless Statements and Services for Amplify Credit Union members are just a few clicks away.

Written By Matthew Monagle (Member Support)

Updated at September 30th, 2020

One of the many benefits of Online Banking at Amplify Credit Union is our paperless statements feature. Members who switch to paperless can sign up for our free paperless statements and reduce the clutter in their mailboxes. In this section, we explain how to sign up for paperless statements. We will also discuss the many benefits this feature has to offer.

Key Takeaways:

  • If you are encountering a "Your Session Has Expired" error when attempting to access your electronic statements, allow access to third-party cookies using the steps outlined in this article.

How do I Sign Up for Paperless Statements?

To switch from mailed statements to paperless statements, you will first need to follow the steps to enroll in online banking. Once logged in to online banking, click on the "Statements / Notices" feature in the online banking sidebar. In the statements page, click the “Enroll” link below the account name/number. 

A pop-up with be displayed with buttons to select US Mail or eStatement. US Mail is the default option for each new member. To switch from US Mail to eStatements, select the eStatement button and then click "Submit." Once you have completed these steps, you will be able to immediately view eStatements using the Statements/Notices feature.

What are Paperless Statements and Notices?

When you enroll in paperless statements, you are certifying that you would like to receive an electronic bank statement. This agreement means that you will no longer receive paper statements in the mail. Instead, we will securely deliver your bank statements to your online banking portal as a viewable and downloadable PDF.

When you opt into paperless statements, you will also be automatically enrolled in paperless notices. These are account notifications that would otherwise be mailed to you and can include:

  • Maturity of a Certificate of Deposit (CD).
  • Privilege Pay information.
  • Insufficient Funds notices.
  • Overdraft & Privilege Pay fees.
  • Returned ACHs.
  • Holds placed on checks.

How Do I View My Paperless Statements and Notices?

Every month, you will be notified at the email address associated with your account when your statement is ready to view. When you receive this email, you will need to log in to Online Banking on your desktop or mobile app. From there, click on the "Statements / Notices" feature in the online banking sidebar. You will then be able to view the most recent electronic statements for each of your Amplify accounts.

A recent version of Adobe Acrobat is required to view your Paperless Statements and Notices on your desktop. Use this link to download or update Adobe Acrobat Reader for free.

Are Paperless Statements and Notices Secure? 

Once you've begun your online banking session, all your data — from the time you enter your password until you log off — is transferred using Secure Socket Layer (SSL) file transfer protocol. This protocol means we encrypt your information with a 128-bit digital certification. 

That being said, please note that the Paperless Statement alert emails are sent as regular email and are not encrypted. This email does not pose a security risk as no sensitive information is posted in the statement alert. It only notifies you that your Statement is now available in Online Banking.

How Long Are Paperless Statements Stored in Online Banking? 

A rolling 12-month history of your statements is kept in Online Banking at all times. If you signed up for paperless statements less than 12 months ago, you will only be able to see your statements from each month that you've been enrolled in the feature.

Why Am I Getting an Error When I Try to Access Online Statements?

Some of our members have reported seeing the following error when attempting to access their statements:


If you encounter this error, you may be required to adjust your browser’s access to third-party cookies. Please follow the steps below to access to your statements in Microsoft Edge, Safari, and Google Chrome. Remember, adjusting your third-party cookie settings will impact your user experience across all websites, so please restore your settings at the conclusion of your online banking session.

Microsoft Edge

  1. Click on Edge’s menu (three dots in upper-right corner).
  2. Click on “Settings.”
  3. Click on “Privacy and Security” in the Settings sidebar.
  4. Scroll down to “Cookies.”
  5. Switch from “Block All Cookies” or “Block Only Third-Party Cookies” to "Don’t Block Cookies."
  6. Relaunch Microsoft Edge.

Safari (on MAC):

  1. Click on “Safari” on the top left of the screen.
  2. From the Safari drop down list, select “Preferences.”
  3. Click on “Privacy.”
  4. Toggle “Prevent Cross-Site Tracking” from “On” to “Off.”
  5. Relaunch Safari.

Google Chrome:

  1. Click on Chrome’s menu (three dots in upper-right corner).
  2. Click on “Settings.”
  3. Click on “Privacy and Security” in the Settings sidebar.
  4. Click on “Site Settings.”
  5. Click on “Cookies and Site Data.”
  6. Select “Allow All Cookies”
  7. Ensure “Preload pages for faster browsing and searching” is toggled from “On” to “Off"
  8. Relaunch Google Chrome.

Please note: Google has recently made changes to its browser that may impact your ability to access online statements. If you continue to have trouble accessing your statements in Google Chrome, please switch to Microsoft Edge or Safari until further updates have been completed.

Where Can I Find My Tax Documents?

Once you enroll in paperless statements, your annual tax statements - including your 1099-INT, 1099-R, 1099-C, 1099-MISC, and 1098 - will be available in online banking no later than January 31. If you encounter any troubles with these documents, please contact our member support team for guidance. For more information about tax statement please visit https://www.goamplify.com/tools-and-maintenance/tax-statements/

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