For many of our members, their Amplify Credit Union debit card is their primary form of payment. This payment option is why we emphasize fast and secure debit card issuance as part of our membership. In this section, we'll explain how to have an Amplify debit card automatically issued at any branch location and why you needn't worry about your card expiring.

Key Takeaways:

• You can request a new debit card in-person at any Amplify branch, online through our Secure Messages portal, or by contacting our customer service team at (512) 836-5901 or toll-free at (800) 237-5087.

How do I get a new debit card?

If you find yourself in need of a new debit card, you can order a replacement online, in-person, or over the phone.

• Visit our Cedar Park, Esperanza, La Frontera, or Pond Springs branches and request a new debit card.
• Call our contact center at (512) 836-5901 or toll-free at (800) 237-5087 and request a new debit card.
• Log into online banking and request a new debit card through our secure messages portal.

Please note that debit cards ordered over the phone may take up to 14 business days to be delivered, so plan accordingly.

Do I need to order a new debit card if mine is expiring?

Once you are in the final month of your current debit card, Amplify Credit Union will automatically send a new card on or about the 15th of the month prior to expiration. For example, if your card is set to expire in June 2020, Amplify will automatically send you a new debit card on or about May 15. If you have questions about this debit card renewal, please reach out to our contact team at (512) 836-5901 or (800) 237-5087.

How do I replace a lost or stolen debit card?

If you believe that your debit card has been lost or stolen, it is important that you first contact Amplify and request that the card be canceled. From there, you can request a replacement card at an Amplify branch or by contacting our support team. Please check out our Report a Lost or Stolen Debit Card page for additional information.