If you’re trying to stick to a monthly budget, or avoid costly credit card interest rates, you probably already know the benefits of a debit card at Amplify Credit Union. And just as you would with any other account, it is important to know how to update your PIN periodically to avoid instances of fraud. In this article, we’ll break down the steps to change your debit card PIN right from your mobile device.

Key Takeaways:

• If you received a new card, call (800) 992-3808 to activate the card and select a PIN.
• If you would like to change your PIN, enable your card control features in online banking and follow the steps outlined to make updates to your account.
• If you believe that your debit card has been lost or stolen, please follow the steps outlined here to report it to our member support team.

What is a debit card PIN?

A Personal Identification Number (or PIN) is a numeric code used to add an extra layer of security to your checking accounts and debit card transactions. You may be asked to enter your PIN when accessing an ATM or swiping your debit card at a place of business.

How do I choose a safe PIN for my debit card?

Just as you would with alphanumeric passwords, it is important to choose an account PIN that cannot easily be guessed. Since PINs are a 4-igit number, one of the most common mistakes people make is to choose a significant event - such as a birthday or anniversary - as the PIN for your debit card. Choose a non-sequential series of numbers you will be able to remember in the future and be sure to obscure the keypad when entering your PIN in public locations.

How do I activate my new debit card?

Whether you are new to Amplify and just received a debit card, or if you were assigned a new debit card because your previous card was lost or stolen, you will activate the card by calling us at (800) 992-3808. During the activation process, you will be prompted to select a new PIN number.

You can also activate your new card by enabling card control features in online banking. For more information on how to activate your card control features, visit this article in Ask Amplify.

How do I reset my debit card PIN?

You can change your debit card PIN at any time using the card controls feature in online banking. If you have not enabled card controls on your account, you can set this up in online banking in only a few minutes.

• Log into online banking on your computer or mobile device.
• Click Menu.
• Click Card Controls under the Debit Card & Alerts dropdown menu.

Click the Add Card button on the screen to connect your debit card to your online banking account. Once you have connected your card, scroll until you see the PIN option. If you have trouble accessing card controls, or need an alternative option, you can also reset your PIN by calling us at (800) 992-3808.