ⓘ Amplify's Coronavirus Response

Fraud Alert: Spoofing Calls and Texts

Amplify employees will never contact our members directly to verify your PIN or Secure Access Codes.

Written By Amplify Administrator (System Administrator)

Updated at August 26th, 2022

The Amplify Fraud Department has received multiple reports of members being contacted by individuals impersonating Amplify Credit Union employees. The individuals are contacting members via text or phone call and asking for personal details to gain fraudulent access to accounts and debit cards. 

Key Takeaways:

  • Bad actors are impersonating Amplify employees in order to get access to financial accounts.
  • Amplify employees will never contact our members directly to verify your PIN, Secure Access Codes, the last four digits of your debit card number, or the CVV on the back of your card. 
  • If you think your account has been compromised, please contact us at (512) 836-5901 or toll-free at (800) 237-5087.

Here's what you need to know:

  • Amplify employees will never contact our members directly to verify your PIN, Secure Access Codes, the last four digits of your debit card number, or the CVV on the back of your card. We may verify personal details when you contact us, but we will never reach out to you unexpectedly to verify personal details or information.
  • These calls and texts may look like they are coming from Amplify. Scammers can “spoof” our phone number, making it look like a legitimate call from us. 
  • This particular scam is affecting a number of local banks and credit unions.

If you receive a phone call or text message asking for personal information, or asking you to login to verify your account security, please follow these steps:

  1. If you get a call regarding your Amplify accounts that you believe may be fraudulent, hang up immediately. Do not give them any information. 
  2. If you get a text message asking about your Amplify account or any personal details, do not respond. Do not click on any links.
  3. Call our Contact Center at (512) 836-5901 or toll-free at (800) 237-5087 to report any fraudulent events or messages.
  4. If you suspect fraudulent debit card activity, contact Amplify at (855) 943-4294.
  5. Continue to monitor your accounts for any further fraudulent activity.

Our customer service team is standing by to help you challenge fraudulent activity. Please remember: when it comes to fraud, speed is one of the most important factors. If you believe there is fraudulent activity within your account, please notify us as soon as possible. 


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